How do I unsubscribe?
Text “stop” to your journal number to unsubscribe.
How do I stop payment?
Text “stop” to your journal number to unsubscribe. This will also stop any future billings.
I received a text that said, “You do not have an active subscription”. What does that mean?
This likely means there was an issue with your payment method on file. Please email [email protected] with your journal name and your mobile number and our team will look into the issue for you.
How do I change when I receive text messages?
Journal messages go out based-upon your local time zone. If you need to switch your time zone please email [email protected] along with your journal name, your mobile number, and desired time zone.
I received a text that said, “Please enter your payment information through the link provided.” but I never received a link.
Please email [email protected] along with your journal name, your mobile number, and a request for a payment link.
I texted the number, but never got a response.
Please text the number again. If no response is received a second time, please email [email protected] along with your journal name, your mobile number, and a request for enrollment.